FAQ

How Do I Set A NickName for an Item?
Nicknames are a great way to make your emails more readable. Often in Amazon item names are very long to take advantage of Amazon's indexing strategy, ...
Sun, 15 Jul, 2018 at 7:44 PM
How Do Email Variables Work?
The "email variables" are essentially information placeholders for your messages. For example, placing the %%buyer_first_name%% variable in your m...
Tue, 4 Jul, 2017 at 8:25 PM
Dealing with Amazon Europe and Multiple Marketplaces and Languages
Most (or all) Amazon EU sellers have a single merchant account that sells into all the marketplaces. With Zonmaster you register that 1 Amazon merchant acco...
Sun, 2 Sep, 2018 at 9:56 PM
Setting up Negative Review/Feedback Notifications
Zonmaster can alert you when you receive - and we have matched - a negative review.  To do that  Go to your store listings page: https://www.zonmaster...
Wed, 2 May, 2018 at 6:38 AM
0% Open Rate
The usual reason for a 0% open rate is having given Zonmaster a "send from" email address that is not registered with Amazon. To check this go to...
Fri, 13 Jul, 2018 at 9:24 PM
Why aren't my product reviews linking up to orders?
Please make sure you have connected seller central integration and given Zonmaster proper permission to view Order details.  In order for the automatic ...
Sat, 4 Aug, 2018 at 11:42 PM
Seller Central Integration
YOU CAN ONLY DO THIS STEP AFTER YOU HAVE COMPLETED THE ZONMASTER CONFIGURATION FOR YOUR AMAZON MERCHANT ACCOUNT. Why do you need Seller Central Integ...
Wed, 21 Nov, 2018 at 8:43 PM
Notifications and Gmail mailing lists
Zonmaster only supports 1 email for your notifications.  If you want to send out emails to multiple people for notifications we suggest creating a rule ...
Thu, 30 Aug, 2018 at 5:46 AM
What is the "Send From" email address?
What is the function of the "send from" email address is in Zonmaster? Can it be customized or different per item or brand? These are questions w...
Sun, 2 Sep, 2018 at 9:55 PM
How Does The "Stop On Review" feature work?
"Stop on Review" means that you can choose to NOT send the template to someone who matches the thing chosen. "Stop on Any Reviews"...
Tue, 25 Sep, 2018 at 11:04 AM